CLARIFYING CLAIMS THROUGH REAL-WORLD INSIGHT

CLIENT: Thornton & Ross (Nizoral®)
CATEGORY: Healthcare

THE OPPORTUNITY

Strengthen Nizoral®’s claims in a crowded OTC anti-dandruff market and identify potential new claim territories grounded in real consumer behaviour.

THE APPROACH

We delivered an in-depth social listening project analysing real-world conversations across digital platforms. By examining how Nizoral and competitor products were being used, discussed and recommended, we uncovered emerging behaviours, unmet needs and claim opportunities all within a compliant regulatory framework.

WHAT WE DELIVERED

  • Analysis of 82,000+ mentions across Nizoral and competitor brands
  • Identification of 10 potential new claim territories for regulatory review
  • Insight into emerging off-label and secondary uses
  • Competitor benchmarking and perception mapping
  • Evidence-led recommendations to inform messaging and campaign direction

THE IMPACT

  • Validated claim opportunities submitted to regulatory teams
  • Clear campaign concept rooted in consumer behaviour
  • Differentiated positioning in a highly competitive scalp and skincare category
  • Stronger, insight-led messaging to support future growth

RELATED WORK

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AMPLIFY WHAT MATTERS?